Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I determine the correct ski or snowboard size?
Sizing depends on your height, weight, and skill level. Please refer to our comprehensive Size Guide located on each product page to ensure the perfect fit for your winter adventures.
What is your return policy for winter gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, used equipment cannot be returned unless there is a manufacturing defect.
Do you offer international shipping?
Yes, Snowbiz ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your snowboards and skis pre-waxed?
Most of our equipment comes with a factory wax that is suitable for initial use. However, for optimal performance in specific snow conditions, we recommend a professional hot wax before your first run.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay.